In short
- You can withdraw within 14 days of delivery without giving a reason, and at any time before delivery.
- Returns are free if you use our return carrier, and refunds are made within 14 days, including the original delivery charge.
- A faulty product is covered separately, for two years from delivery. See Warranty.
Your right of withdrawal
You can withdraw from a purchase within 14 days of the day you, or someone you name other than the carrier, receive the product, without giving a reason and without paying a penalty (MSY Art. 9). If an order arrives in several parcels, the 14 days start when the last one arrives. You can also withdraw any time between placing the order and delivery.
If we didn’t properly inform you about this right, the 14 days don’t start to run until we do, up to one year after the period would otherwise have ended (MSY Art. 10).
How to withdraw
Tell us before the 14 days are up, in writing or on a durable medium:
- by email to support@wearblink.net;
- by post to Ritim İstanbul AVM, Cevizli Mah., Zuhal Cad., 34846 Maltepe/İstanbul;
- online from Account → Orders: not available yet; instead, you can create a request under Account → Support Requests.
You can use the withdrawal form in the Pre-contractual Information Form or any clear statement. If you notify us online, we’ll confirm receipt straight away.
Returning the product
Send the product back within 14 days of your notice, using the carrier named in the return code Blink emails (booked through Kargonomi, paid by Blink), to that carrier’s Kartal Kurfalı branch in Istanbul, where Blink collects it.
If you use that carrier, you pay nothing for the return. If we haven’t named a carrier, we can’t charge you for the return, and if the carrier we named has no branch where you live, we collect the product from you at no extra cost (MSY Art. 12(5)).
You aren’t responsible for changes or wear from using the product in line with its operation, technical specifications and instructions during the withdrawal period. Please include the accessories that came with it.
Refunds
We refund everything you paid, including the original delivery charge, within 14 days of the product being handed to the return carrier. If you return it with a different carrier, the 14 days start when it reaches us. If you withdraw before delivery, the 14 days start when we receive your notice.
The refund is made in one payment, by the method you paid with, at no cost to you. When your bank credits a card refund depends on the bank.
Exceptions
Unless agreed otherwise, the right of withdrawal doesn’t apply to goods prepared to your request or personal needs (MSY Art. 15(1)(b)). For prescription lenses made to your prescription: Blink doesn’t sell prescription lenses, so every Blink One order keeps the full right of withdrawal. Any exception is shown before you order.
Blink’s additional return policy
Blink doesn’t offer a return policy beyond the statutory right of withdrawal. Any extra policy adds to your statutory rights; it never replaces or shortens them.
Cancelling an order
Cancelling before dispatch is a withdrawal before delivery: tell us as above and we refund you within 14 days. If we miss the promised delivery date, you can cancel the contract and we refund everything, with statutory interest, within 14 days.
Faulty or damaged products
A faulty product isn’t a withdrawal case: you have separate rights that last two years from delivery. You can choose to withdraw from the contract, get a price reduction, have it repaired free of charge, or have it replaced (Law No. 6502, Art. 11). If the product arrives damaged, tell us at support@wearblink.net. See Warranty.
If you live outside Türkiye
Where the mandatory law of your country gives you more protection, it applies. In the EU and the UK, for example, the 14-day right of withdrawal also applies, but the seller may ask you to pay the direct cost of a return if it told you so before you ordered. The terms shown at checkout will state the rules for your country.